Eversafe Academy accepts feedback, complaints and testimonies in hard copy (e.g. letter) or soft copy (e.g. email) from the public, staff, students or authorities. The feedback received can be positive or negative.
Eversafe Academy accepts both Formal and Non – Formal complaints.
Formal Complaints – initiated by stake holders – whistle blowing, Idea Centre, I- Reports, Feedback forms and feedback received from authorities, etc.
Non – formal complaints – phone calls, suggestion box, anonymous call feedback or verbal complaints, Google Review, Social Media, Unhappy student list, TTAQOM Feedback, etc.
Upon receipt of the feedback/complaint, Managing Director will direct the complaint to the Senior Manager – SSS (Guidance & Counseling) to look into the matter.
The Senior Manager – SSS (Guidance & Counseling)
Gives an acknowledgement or initial response to the complaint within 3 working days
Investigates the complaint as per the Investigation Protocol. In consultation with the Assistant General Manager – SSS and Managing Director, replies to the complaint and resolves the issue within 7 working days.
An NCR will be raised for all the valid and verified complaints received and the Department Manager will work on the root cause, corrective action and preventive action. He will also discuss the issue with the team and FAQ relating to the issue / query will be added to the Online FAQ database.
