List Of Student Support Services

Sl	List of Services	Name of the Department	Status of Commencement
Common Services
1.	Country Wide Operations HQ: Little India: 2, Kampong Kapor Road Singapore 208 674 Pioneer: 3 Soon Lee Street, #04-14,16,17 Pioneer Junction Singapore 627 606	Administrative Department	Available
2.	Work Hours 365 Days supports 8:00 AM to 10:00 PM	Administrative Department	Available
3.	Dedicated Student Support Service Officer 1 to 1 support Available all days Guidance from day 1 till graduation Provides immediate solution	Student Support Service Department	Available
4.	21 Student Support Officers (address all the queries through calls and emails) Available all days Guidance from day 1 till graduation Provides immediate solution	Student Support Service Department	Available
5.	Experienced Counselor for Guidance & Counseling Pastoral Counseling Addresses all queries Motivates learners	Student Support Service Department	Available
6.	In-person support services ( 12 – Centre incharges) Front Desk Counter service Guidance inside the campus	Student Support Service Department	Available
7.	Pre Course Counseling Programme	Student Support Service Department	Available
8.	Course Orientation Programme	Student Support Service Department	Available
9.	e- Student Handbook	Student Support Service Department	Available
10.	Student Portal Pre Course Counseling material Orientation material E- Student Handbook Invoices Schedules Student Contract & Student Advisory Online forms – Leave/ Transfer/ Withdrawal/ Deferment/Refund Access to E- Library – Professionals	Student Support Service Department	Available
11.	Eversafe App What next Refer Rewards Lower Levy Safety News Results E-Library – Safety Games Soft Skills Health	Student Support Service Department	Available
12.	E – Library 24/7 Access Reference materials relevant to modules	Student Support Service Department	Available
13.	WhatsApp Groups Quick broadcast of information 24/7 support Quick response	Student Support Service Department	Available
14.	Eversafe Group Chat Easy interaction within the class 24/7 support Quick response	Student Support Service Department	Available
15.	EA Chat Bot Course related queries are addressed Video/ Audio/ Images and text explanations available for all course content	Student Support Service Department	Available
16.	Eversafe’s Website Brochures Course Overview Online Registration Schedules Access to all forms Access to all portals Chat with us Payment option	Networks Department	Available
17.	Feedback Management Quick Response Solves the issues within 7 working days Modes ( Whistle Blowing / Idea Centre / Suggestion Box/ Feedback Forms/ email / Call)	Student Support Service Department	Available
18.	Blended Learning Online Quiz Online Project Submission E- learning platform Group Activities Micro Learning Interactive Videos	Student Support Service Department	Available
19.	Augmented Reality Service – (SMSE course) Gains realistic experience Understands the erection procedure in safe environment	Student Support Service Department	Available
20.	Facilitating with Electronic devices Affordable Wide range of devices	Student Support Service Department	Available
21.	Online access to the forms Leave Application form Transfer/ Withdrawal/ Deferment Application forms Refund forms	Student Support Service Department	Available
22.	Technical Support Dedicated network team Prompt solutions	Networks Department	Available
23.	I Report Counseling to understand students difficulties Guidance for appeal Guidance for resit Guidance for Supplementary classes	Student Support Service Department	Available
24.	Special Modes of Communication Notice Board Website Memorandum Student Portal Agent Portal Client Portal Flyers Brochures EA App SMS Email Whatsapp Zoom Schools hotline number Chat Bot Social Media Walkin	Student Support Service Department	Available
25.	Free Guidance on Carrier pathway	Student Support Service Department	Available
26.	Pastoral Counseling	Student Support Service Department	Available
27.	Tuition support Services Supplementary classes upon request Flexible hours of training	Student Support Service Department	Available
28.	Feedback Framework	Student Support Service Department	Available
29.	Holistic Journal	Student Support Service Department	Available
30.	Online Job bank Connect to employers 24/7 Option to choose your interested job	Student Support Service Department	Available
30.	Instant Performance Reflection(IPR) – Online Introduce student and trainer to each other Instant testing Instant feedback	Student Support Service Department	Available